Job Description
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About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Senior Product Manager, AIOps Agent
Do you want to be a part of a great team that influences the future expansion of next-generation observability tools for the cloud to help improve speed, scale, and high availability? Are you passionate about developing Application Performance Management tools and AIOps to help shape the future of these products at Salesforce and also become a thought leader in the industry? If so, then come join us on the AIOps Agent team
Our team achieves customer success by providing a secure, performant and scalable platform to our customers. We develop resilient and stable systems architectures, build a culture of service ownership and visibility, driving accountability and continuous learning and improvement. We mitigate incidents before they occur via intelligent software solutions with predictive power and enable fast resolution of incidents through quick analysis and remediation techniques
This is a unique opportunity to shape the future of IT operations through cutting-edge technology and bold innovation. Join us to lead the charge in building an agentic platform that redefines the AIOps landscape!
Role Overview
We are seeking a dynamic and visionary Product Manager to lead the development of an agentic platform for the AIOps industry. This platform will empower autonomous systems and agents to drive operational excellence in IT management through automation, AI, and analytics. You will work at the intersection of AI, DevOps, and IT operations, shaping a product that transforms how organizations manage and optimize their IT ecosystems. This is an independent contributor role reporting to the Product Management Leadership within the core platform Infra group.
Key Responsibilities
Product Vision & Strategy: Define and own the product vision, roadmap, and strategic goals for the agentic AIOps platform, ensuring alignment with market needs and business objectives.
Customer Research: Engage with customers, partners, and stakeholders to deeply understand their pain points, workflows, and requirements, translating insights into impactful product features.
Market Analysis: Stay informed about the competitive landscape, industry trends, and emerging technologies in AIOps, automation, and AI/ML.
Cross-functional Collaboration: Partner with engineering, data science, UX/UI, and business teams to design, develop, and deliver innovative platform solutions.
Agile Product Management: Prioritize feature development based on customer needs, technical feasibility, and business impact, using agile methodologies.
Platform Scalability: Ensure the platform's architecture supports modularity, scalability, and extensibility for diverse IT operations use cases.
Required Skills/ Experience
Overall 6+yrs experience at a software company as a Technical Product Manager
Bachelor’s degree (technical disciplines preferred)
Proven experience in leading complex technical products, especially in AI, automation, or IT management software.
Strong understanding of IT operations, DevOps, and incident/problem management.
Familiarity with AI/ML concepts, APIs, cloud-native architectures, and DevOps tools. Ability to bridge the gap between technical teams and business stakeholders.
Experience in managing products in an agile environment, including backlog grooming, sprint planning, and iterative delivery.
Ability to empathize with users and advocate for their needs while balancing business priorities.
Ability to bring customer focus and requirements via use cases and influence the product/service
Ability to evangelize the product/service, improve adoption, define and track key success metrics
Experience presenting to executive leadership and handling sensitive customer situations.
Ability to work with teams across multiple time zones (US, India and Singapore)
A related technical degree required.
Preferred Skills/ Experience
Experience in building platforms with modular design and agent-based architectures.
Knowledge of observability tools, monitoring systems, and log analysis solutions.
Background in designing autonomous systems or workflows driven by AI/ML.
Accommodations
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Posting Statement
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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $192,900 to $265,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
Radian6 helps companies listen to what people are saying about them online and engage in those conversations across the social web. From blogs and comments to multimedia, boards, forums and communities like Twitter, Radian6 gathers the discussions happening online and gives businesses the ability to analyze, manage, track, and report on their social media monitoring and engagement efforts. Radian6 provides the social media monitoring platform for marketing, communications and customer support professionals. The company's flexible dashboard enables monitoring all forms of social media with results appearing in real-time, as discovered. Analysis widgets, streamlined reporting, integrated workflow capabilities and our Insights platform give users the ability to uncover influencers, track and measure engagement and determine which conversations are having an impact online. Integrated social media, CRM, and web analytics also help companies define their social media ROI. Product Attributes: * Data is captured in real-time as discovered and delivered to dashboard analysis widgets. * The UI is easy to use with text, pictures and video inside the dashboard. * The solution covers all forms of social media including blogs, top video and image sharing sites, forums, opinion sites, mainstream online media and emerging media like Twitter. * Automated sentiment analysis * Radian6 has now extended its platform to equip team members with deep social media listening and measurement capabilities within the tools they already use. With features developed on their platform API and Social Metrics Framework for integrating third-party data, Radian6 now supports the integration of social customer relationship management (CRM), web analytics, and other enterprise systems. * Conversational dynamics are constantly tallied to track the viral nature of each post. This allows for easy sorting by publish date, comment count, unique commenters and calculated engagement. * There is no limit to keywords when setting up topic profiles. Billing is tied to results, not the parameters used. * Multiple languages are supported including; English, French, Italian, German, Simple Chinese, Russian, Swedish, Dutch, Finnish, Spanish, Portuguese, Korean and Japanese. * Results can be filtered by country, by source and by media type. * Numerous analysis widgets can be set up to analyze within a date range or for pre-set days. * The most influential sites for a topic profile can be calculated based on user-weighted scoring. * Configurable email and instant messenger alerts for staying top of things while away from your desk * Design your own daily email reports including posts, graphs and charts * Team work flow abilities for tagging, classification and assignment of posts to team members including recording of internal notes, engagement responses and ticket status for on-demand reporting and graphs. The Radian6 Insights platform: * Radian6 Insights combines the coverage and depth of Radian6 with additional content from third party insights partners to offer a deeper understanding of who is participating and where conversations are being held. * Use Radian6 Insights to gain a deeper understanding of both what is being said on the social web as well as who is saying it. * Quickly gain access to valuable meaning behind your social traffic, such as demographics, influence, location information, sentiment, topic categorization, and more. * Use capabilities from different Insights partners together for unparalleled deep-dive analysis. * Moving beyond keyword based analysis, Insights help deliver key information that you may not be aware of. * Receive real time, ongoing social intelligence surrounding your brand, your industry or any area of interest. The Engagement Console: * Is a complete real-time social web client. * Helps you coordinate team social media engagement across the enterprise. * Shows Radian6 topic profiles right alongside your personal or corporate Twitter, Facebook and Chatter streams. * Lets you set one-click workflow for frequently used post routing, assignment, and classification. * Feeds data to your Radian6 dashboard for reporting and analysis. The Summary Dashboard: * Monitor the health of your brand on the social web in one convenient application with the Radian6 Summary Dashboard. * Understand your social conversation without the time or resources required for a full-time analyst, with real time, high-level summaries of your brand on the social web. * These summaries are available in real time, automatically update and can be easily accessed and shared. * At a glance, monitor volume, sentiment, demographics, influencers and more. Radian6 Mobile: * Since the social web doesn't stop when you're away from your desk, stay plugged into your brand on the go with Radian6 Mobile. * Focus the entire social web into one mobile application. * Interact with your community or route posts to the right people with workflow functions all while away from your desk. * Quickly monitor overall volume, sentiment and more with the Summary feature. * Coming soon to the iTunes store and the Apple iPhone. Additional mobile devices to follow. Coverage includes: * over 150M blogs * over 420 video and image sharing sites such as [YouTube](/organization/youtube), Google Video, [Flickr](/organization/flickr), [Metacafe](/organization/metacafe), [Revver](/organization/revver), Vech, [Daily Motion](/organization/dailymotion), [Bebo](/organization/bebo), Grouper, [BrightCove](/organization/brightcove) and many more. * over 25k online mainstream news sites * over 90 million Tweets on [Twitter](/organization/twitter) * hundreds of thousands of discussions boards * public spots on social networks including [Facebook](/organization/facebook) & [Linkedin](/organization/linkedin) Groups * comments appearing on social media posts We are the only provider who has invested significantly in a proprietary social media crawler that goes far beyond simple RSS feed tracking allowing for the broadest and fastest coverage of the social web in the market.
