Job Description
As a Data Analytics Engineer at Meta Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive business improvements. Your background and experience in analytics will help us better understand our customers' needs, preferences, and behaviors, enabling us to deliver exceptional customer experiences. You'll also contribute to the development of data governance policies, data quality standards, and data visualization best practices, ensuring that our data assets are accurate, reliable, and actionable.We’re looking for a Data Analytics Engineer with demonstrated technical skills and functional understanding and background in customer experience insights with the focus on customer support and operations. This role will partner with various functions across the end-to-end customer journey to build and scale data and advanced analytics solutions to enhance customer satisfaction and build brand loyalty, while identifying opportunities to improve data foundations and analytics maturity. By analyzing complex data sets and identifying trends, patterns, and correlations, you'll help shape the future of our products and services.To be successful in this role, you'll have a passion for data, experience managing multiple projects concurrently, and enjoy a fast-moving organization. You’ll identify ways to tell a compelling story with data and design principles. You will thrive within cross-functional teams, excel at building and managing relationships with internal partners and stakeholders, and exhibit proven organizational and presentation skills.Data Analytics Engineer Responsibilities
Meta is a social technology company that enables people to connect, find communities, and grow businesses. Previously known as Facebook, Mark Zuckerberg announced the company rebrand to Meta on October 28, 2021 at the company's annual Connect Conference. Facebook was founded by Mark Zuckerberg in Menlo Park, California in 2004. With millions of more users, [Friendster] attempted to acquire the company for $10 million in mid-2004. Facebook turned down the offer and subsequently received $12.7 million in funding from [Accel Partners] at a valuation of around $100 million. Facebook continued to grow opening up to high school students in September 2005 and adding a photo-sharing feature the next month. The next spring, Facebook received $25 million in funding from [Greylock Partners] and [Meritech Capital] as well as previous investors [Accel Partners] and [Peter Thiel]. The pre-money valuation for this deal was about $525 million. Facebook subsequently opened up to work networks eventually amassing over 20,000 work networks. Finally, in September 2006, Facebook was opened to anyone with an email address. Facebook continued to receive funding most notably in January 2011 receiving $1.5 billion and valuing the company at $50 billion. A year later in February 2012, Facebook announced that it was filing for its long-anticipated initial public offering. The company went public on May 18, 2012 opening in [NASDAQ] with shares trading at $42.05. Facebook announced positive numbers in February 2012 upon filing for its IPO. As of July 2013 over 1.15 billion users have logged into Facebook every month and 669 million users daily. Mobile users now make up half of Facebook’s user base with 819 million monthly actives. Facebook is one of the most trafficked sites in the United States. Additionally, Facebook is the top photo-sharing site with 250 million photos uploaded per day. The company has a strategic partnership with AXA Group to develop marketing and commercial collaboration in the digital, social, and mobile sphere. Facebook is currently the owner of many applications and services such as Pagemodo Pagebuilder, [RSS Graffiti], Huddle, and more. It is the world’s largest social network with over 1.32 billion monthly active users.
