Job Description
Hybrid Role – Must Reside Within a 30-Mile Radius of San Diego, CA
Required Experience: BPO or Contact Center Industry
As an integral part of the team, you will architect comprehensive solutions to navigate intricate business obstacles and technical demands for our clients. Engaging closely with the client and our internal cross-functional teams, you will sculpt new solutions (i.e digital solutions, etc.) and architectural blueprints that not only resonate with our business objectives and solve problems but also champion scalability, reliability, and forward-thinking innovation.
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Read more about our culture: Foundever Stories.
Soft Skills:
Preferred Qualifications:
Be capable of up to 25% domestic and international travel if required
The base pay range for this position in the United States is $124,000.00 - $170,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
