Quality Assurance Analyst, Chatbot

We are looking for a detail-oriented Quality Assurance Analyst to join our Chatbot team. The ideal candidate will have experience testing chatbot functionalities, ensuring quality in production environments, and creating effective test cases. This role is crucial in maintaining the high standards of our chatbot solutions and ensuring they provide seamless customer experiences. You will play an essential role in enhancing the reliability and performance of our chatbot by identifying and resolving issues before they impact the user experience.

As a Quality Assurance Analyst, you will work closely with the development team, business analysts, and product managers to understand requirements, design effective testing strategies, and ensure that new features meet quality expectations. You will also be responsible for continuously improving our QA processes and staying current with industry best practices and emerging trends in chatbot and AI technologies. This position is a great opportunity for someone who thrives in a collaborative environment and is passionate about delivering high-quality software solutions.

Responsibilities

• Test any new features or enhancements, including creating detailed test cases and scenarios to ensure chatbot functionality meets requirements.
• Conduct quality assurance testing on production bots to identify and address issues that may affect user experience.
• Review chatbot transcripts, either manually or through automated processes, to evaluate and improve overall quality and user experience.
• Document defects, work with the development team to resolve issues, and verify that fixes are implemented successfully.
• Collaborate with cross-functional teams, including developers and architects, to implement and test workflow automation strategies.
• Integrate AI technologies into Salesforce to enhance efficiency and outcomes.
• Communicate effectively with stakeholders to ensure seamless alignment of goals and objectives.

Required Qualifications

• 3+ years of experience as a Salesforce QA Analyst or in a similar role.
• Expertise in Salesforce, Chatbot case management, workflow optimization, and automation.
• Strong understanding of QA processes, agile methodologies, and familiarity with industry-standard testing tools and frameworks.
• Strong communication skills for working with remote teams and stakeholders.

Preferred Qualifications

• Certification – Salesforce Admin.
• Experience with test automation frameworks like AccelQ.
• Cross-Browser/Mobile device testing using tools such as Sauce Labs/Test Objects, Browser stack, or any similar cloud platform.
• Knowledge of tools like Apex, Lightning Components, and Visualforce.
• Proficient in SQL and Python

If you are passionate about quality and enjoy working in a fast-paced environment where you can make a direct impact, we would love to hear from you! Join our team and be a part of building innovative chatbot solutions that deliver exceptional customer experiences and push the boundaries of AI technology.

The base salary range for this role is $115,000 per year - $150,000 per year, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.

In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $700 to set up your home office!

For information about our benefits, please visit https://benefitsatfanatics.com/ 

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.