About Shakudo:Shakudo creates compatibility across the best-of-breed data tools for a more reliable, performant, and cost effective data and AI operating system. As the operating layer on top of your cloud Shakudo allows you to pick the best-of-breed data tools for your needs, while providing a platform with fully automated DevOps experience. This combines the best of both worlds in data stack practices so you can focus on delivering business value with data.About the Role:We are seeking a highly skilled Head of Professional Services to lead our customer success initiatives for enterprise clients. This role will focus on driving customer adoption, retention, optimizing service delivery, and ensuring that Shakudo’s customers achieve operational excellence with our platform. You will work closely with customers, internal teams, and leadership to design and implement scalable customer success strategies.Key Responsibilities:Lead and scale Shakudo’s Professional Services function, ensuring enterprise customers receive high-value support, implementation guidance, and best practices.- Oversee the onboarding, implementation, and ongoing success of enterprise customers, ensuring seamless integration and high customer engagement through professional services function.- Partner with sales and engineering teams to execute on customer projects, relay customer feedback, drive product improvements, and optimize the customer journey.- Collaborate with our VP of Technology and Customer and the broader CS team to establish scalable methodologies for professional services function in Shakudo to ensure customer engagement, training, and proactive support.- Develop a framework for expanding professional services offerings, including customer training, workshops, strategic advisory, and implementation support.- Serve as a trusted advisor to enterprise clients, guiding them through complex AI adoption journeys and ensuring they maximize their investment in Shakudo.- Build and lead a professional service team as the company scales.Qualifications:- 5-7+ years of experience in professional services, or customer operations within a B2B SaaS or AI/ML-related company.- Strong technical acumen, with the ability to understand and communicate complex AI and data infrastructure concepts to enterprise clients.- Proven track record of leading and scaling professional services teams in a fast-paced, high-growth environment. - Experience with professional services project management, customer health tracking, retention strategies, and customer lifecycle management.- Strong stakeholder management skills, with the ability to work cross-functionally across sales, product, and engineering teams.- Excellent communication and presentation skills, with a customer-first mindset.- Ability to develop structured processes and frameworks that enhance efficiency and customer experience.- Experience in working with enterprise customers and large-scale AI deployments- Experience with any of the tools in Shakudo’s integrations list would be a plus.Why Join Us?- Be part of a fast-growing, high-impact company at the forefront of AI and data infrastructure. - Lead and shape the Professional Services and CS Operations function working directly with senior stakeholders as well. - Work closely with cutting-edge AI and enterprise clients. - Competitive compensation, benefits, and opportunities for growth.If you are passionate about AI, customer success, and building world-class professional services operations, we’d love to hear from you!