Job Description
Windward is the leading Maritime AI™ company, offering a decision support platform to accelerate global trade. Stakeholders can make real-time, predictive intelligence-driven decisions with Windward’s insights and actionable visibility.
We are looking for a Customer Success Manager for our Trading and Shipping customers with a passion for customer satisfaction and business to join our business unit team.
As a customer success manager at windward, you’ll be working with strategic commercial enterprises and organizations and will serve as the company’s primary point of contact. Your main responsibilities will be to achieve high customer satisfaction, ensure product usage and value, and enable additional sales. You’ll be doing that by training customers, promoting their requests, and analyzing and personalizing the company’s unique offering to the customer needs.
Responsibilities:
Office location – Blackfriars, London.
Hybrid work – expectation to be in the office 3 times a week.
WWindward is the leading Predictive Intelligence company fusing AI and big data to digitalize the global maritime industry, enabling organizations to achieve business and operational readiness. Windward’s AI-powered solution allows stakeholders including banks, commodity traders, and major energy and shipping companies, to make real-time, predictive intelligence driven decisions, with a 360° view of the maritime ecosystem and its broader impact on safety, security, finance, and business
