Job Description
About AppenAppen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.As an IT Support Analyst I, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting in routine installations. This entry-level position is ideal for candidates with a foundational understanding of IT support and a desire to grow within the field.
Appen offers a wide variety of services to technology companies seeking to compete and expand in the global marketplace. Our services are tailored to fit the specific needs of each client project — ranging from acting as an accelerator for rapid market expansion to acting as an enabler with large-scale data for established technology. We provide solutions for clients with complex and novel language resource requirements by understanding the issues that lie at the intersection of language and technology. For example, Appen has tailored multi-language database development programs for a number of clients that address language, content and data volume dynamically by designing an engagement model that allows many of these variables to remain flexible. This approach allows us to accommodate changes in client requirements and priorities over an extended development timeframe. We help clients launch language technologies in a broad range of specialized fields such as: - Speech recognition and text-to-speech (TTS) technologies - Text analytics/opinion mining/sentiment analysis - Search (consumer and enterprise, horizontal and vertical) - Natural language processing - Machine translation - Predictive text input - Handwriting recognition Clients working with emerging technologies benefit from our experience when transitioning a single-language linguistic component to a scalable development process across multiple languages. For clients working with developed technology, we define, plan and execute multi-lingual projects, creating and implementing processes and tracking progress. Appen also has a social media division offering a moderation platform called Social Instinct (www.socialinstinct.com), which moderates content and images for its clients' social media channels in multiple languages.
