Lead/Principal Product Specialist

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

As a Product Specialist in the Planning & Scheduling Optimization team within R&D, you will have two main areas of responsibility:  designing and maintaining of functionality included in the IFS PSO products; and providing advice and guidance to our various stakeholders.

The functional design work is focused on interpreting and analyzing business requirements to create fit-for-purpose and enterprise-grade software. Business value, usability and solution consistency are key aspects of this work.

Someone in this role uses their functional industry know-how to design and maintain the products in a way that ensures product sustainability throughout the product’s lifecycle. Product Specialists at IFS demonstrate a strong commitment to the product quality and takes proactive action to prevent issues from arising and resolve them quickly and effective when they still do occur.

To participate in design reviews and to apply sound and established software design practices and principles is part of the day-to-day work.  So is defining and using design patterns, quality metrics, test cases and best practices.

The Product Specialist will be a key bridge between the PSO team and our stakeholders.  You will engage with the various product teams, consultancy, presales, etc., to share knowledge and best practices, and provide guidance.  You will be actively involved in the PSO Centre of Excellence.

The Product Specialist at IFS continuously expands their business process domain knowledge, as well as technical knowledge and shares this knowledge to guide others.

As the Product Specialist you would be responsible for:

• Analyzing business requirement and designing new functionality and improving the product
• Engaging with requirement owners and other stakeholders from across the business and our customer
• Collaborate closely with users, guiding them through product usage, sizing of hardware requirements, and identifying opportunities for improvement.
• Leverage your functional industry know-how to understand the viability and value of functional request from the field.
• Creating documentation, presentation, and training material 
• Sharing knowledge and best practice, guiding, and training colleagues and the wider IFS Community
• Evangelize our Products and showcase how customers would benefit from what we deliver.

Qualifications

• 5+ years working with PSO in a consulting or development capacity.
• Excellent communication, documentation, and presentation skills, with the ability to apply expertise and technology to achieve work objectives.
• Expertise in analytical thinking and problem-solving with a user-oriented mindset and ability to think from the user’s perspective.
• The ability to distil complex technical ideas into solutions for a non-technical audience and producing clear, concise and actionable functional designs.
• A university degree or equivalent professional qualifications.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.