Senior Principal Engineer - Applications Development

Company:

MMC Corporate

Description:

Codes, tests and debugs software programs and meets project plan goals under limited guidance from senior software developers.

Works independently to design and develop small technical modules.

Assists with repairing coding problems.

Provides technical support to clients on existing problems escalated as appropriate.

Provides support through help desk; monitors trends and results from technical support calls to advise senior team members on performance of existing systems.

Acts as a technical resource for other analysts on the team.

Works with team to develop project plans and communicate software development plans.

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External JD:

External JD:

AI Integration Developer

The AI Integration developer will play a crucial role in coding, testing, and debugging workflow solutions within the AI Support product. You will work under the guidance of the product manager to meet deliverables and contribute significantly to our AI Bot product development. This role requires a balance of independence in designing and developing technical modules, along with collaborative efforts in team projects and technical support.Understands and coordinates potential dependencies across solution design, development, testing, deployment, support, and maintenance activities, ideally supporting an AI Bot built on a LLM, plus integration with other ITSM and Knowledge platforms.

What can you expect?

• Develop, code, test, and debug software programs, with a focus on building experience APIs using REST APIs, data aggregation, and string formatting.
• Demonstrate a strong understanding of integration patterns, best practices, and the organization’s change management and security policies.
• Work independently on the design and development of technical modules, demonstrating innovation and efficiency.
• Assist in diagnosing and solving coding problems, contributing to the stability and quality of AI Bot built on a large language model.
• Provide high-level technical support to clients, addressing existing problems and ensuring customer satisfaction.
• Support help desk operations, monitoring trends from support calls to inform senior team members about the performance of existing systems.
• Serve as a technical resource for analysts and other team members, sharing knowledge on system configurations, API management practices, and enterprise automation tools (iPaaS, APIM, RPA).
• Collaborate with the team to develop comprehensive project plans, effectively communicate software development strategies, and ensure timely delivery of project milestones.
• Technical Documentation: Writing and updating technical documents that describe the system architecture, codebase, APIs, or other technical aspects of the project for future reference and for new team members.
• Conducting Code Reviews: Participating in code review processes to ensure the code meets quality standards, follows the project's coding conventions, and does not introduce new bugs.
• Writing unit tests, performing integration testing, and fixing bugs. This also includes collaborating with QA (Quality Assurance) teams to address issues found during testing phases.
• Huge landscape to learn new cutting edge technologies and apply your skills

Additional Responsibilities

• Participate in planning meetings to estimate the effort required for tasks and deciding what can be accomplished in the upcoming sprint.
• User Documentation: Creating user guides, help documents, and FAQs for the end users or clients to understand and effectively use the software.
• Collaborating with other teams to provide technical insights, understand market needs, and address customer feedback.
• Attending regular meetings with stakeholders to discuss project progress, understand business requirements, and make adjustments to project scopes or priorities as necessary.
• Keeping up to date with new programming languages, tools, and technologies relevant to their projects and the broader software development field.
• Leading or participating in knowledge-sharing sessions such as workshops, seminars, or coding dojos to foster team growth and improve project outcomes.
• Updating tasks, logging work, and managing tickets in project management tools.
• Proactively identifying potential risks to project timelines, budgets, or resources and communicating these risks to relevant parties.
• Collaborating with the team and management to develop strategies to mitigate identified risks.
• Act when needed as a backup to support the product infrastructure.

What is in it for you?

• Standard MMC Salary Package
• Standard MMC Colleague Benefits

We will count on you to:

• Strong development and technical authoring skills, as evidenced by a proven track record of successful projects and deliverables over an extended period.
• Experience as a developer of a SaaS product, preferably with experience in AI, machine learning, or related technologies.
• Familiarity with Moveworks, ServiceNow, Active Directory, Microsoft Teams, and Nexthink, or similar platforms advantageous
• Ability to provide thought leadership (be recognized as “the expert”) in related areas of expertise (product development, solutions workflows etc).
• Ability to design and implement processes in a variety of technology and business related scenarios.
• Strong organizational and project management skills.
• Ability to prioritize in a fast-paced environment and handle multiple tasks with concurrent deadlines.
• Understanding of large, multinational corporate environments.

What you need to have: 

Bachelor’s degree in a technology related discipline;OR a combination of work experience, education and training equivalent to a four-year college degree in a technology related discipline.5+ years development experience, ideally with LLM AI solutions, plus ITSM and Knowledge platforms3+ years’ experience managing related projects;3+ years’ experience working as part of results-oriented project teams.Proven experience delivering development solutions in large IT environments, with focus on service delivery.Proven ability to work to deadlines and within budget constraints.Previous experience working in a matrix organization.Previous success working in a dynamic environment with the ability to adapt to changing priorities

Preferred skills

Working knowledge of various best practice frameworks such as ITIL, service management, project management, etc.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.