IT Support Technician (Paris)

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI. 

 

Dataiku is seeking a full-time IT Support Technician to join the Information & Technology Team. Working out of one of Dataiku’s principal offices (London, New York and Paris), you will be based in Paris. We look for someone with energy, pragmatism, simplicity, and a solid technical background. IT Operations are critical to the success of Dataiku employees around the world. The IT Team is responsible for the systems, networks and services that Dataiku employees rely on. 

Dataiku's current IT Stack is a fast-moving, modern, and cloud-oriented environment. It includes Google Workspace, Slack, Lucidcharts, Miro, Asana, MacBooks, Zoom video conferencing, and associated devices, as well as a few dozen others.

The IT Support is in charge of providing the best in class support to our employees worldwide, based in our offices all around the world or working remotely in this tech environment. 

 

About Dataiku

Dataiku allows enterprises to create value with their data in a human-centred way while breaking down silos and encouraging collaboration. One of our product’s unique characteristics, Data Science Studio (DSS), is the breadth of its scope and the fact that it caters both to technical and non-technical users. Through DSS, we aim to empower people through data and democratise data science.

Expectations

As we scale quickly, you will join our IT Support Team to accompany Dataiku's exponential growth. You will report to the IT Support Team Lead for EMEA and work closely with the other IT Teams (Support, Automation, and Operations and security). This role is physically based in the Paris office.

 

Your Core Responsibilities

• Onsite User and systems support
• Assist the employees in their daily IT requests onsite or via Slack and support tickets.
• Zoom rooms and AV support
• Participate in providing excellent IT onboarding experience to newcomers.
• Organise shipment and retrieval of the user’s hardware
• Contribute to maintenance and support of the global in-house IT infrastructure in the Dataiku offices.
• Operate Inventory Management and Ticketing systems.
• Support onsite and offsite meetings
• Participate in Documentation & Knowledge base.

The role might be a good fit if you have

• Experience with 1st and 2nd line support.
• Experience in Support in a modern cloud-first IT Stack.
• Experience in Support for macOS.
• Good communication skills in English (French or another language is a +)
• Good listening skills, and you know how to help people asking for your support.
• You can organize work and set priorities.
• You have an excellent sense of service and a positive mindset.
• You have 1+ years of experience in a similar position, ideally in an international and fast-growing environment.
• You are proactive and can work independently when needed.
• You are a problem solver
• You enjoy learning and applying knowledge to practical uses.

Must have : 

• Troubleshooting support level 1 
• Basic knowledge in MDM (Management Fleet)
• Experience in Support for macOS (Windows / Linux is a bonus )
• Knowledge in A/V support (meeting rooms ) 

  What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.   Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [email protected]  

 Protect yourself from fraudulent recruitment activityDataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.