Job Description
CrowdGen is a leading global platform supporting companies in building and launching AI. As one of the largest AI data services companies, we enable global enterprises to develop and deploy large-scale AI models and applications. With a network of over 1 million Contributors in 185+ countries, CrowdGen connects highly skilled independent contractors with AI data projects that require diverse expertise in over 500 languages. Our projects range from quick-turn, high-volume tasks to long-term, complex deliverables.Position Overview: We are seeking a proactive and detail-oriented Commercial Analyst to take ownership of analyzing, monitoring, and optimizing pay rates across our global contributor workforce. This is a strategic role at the intersection of data analytics, financial modeling, and operational performance, with a direct impact on our commercial outcomes and contributor satisfaction.You will play a key role in assessing the financial and operational impact of pay rate changes, ensuring alignment with our fair pay principles, and supporting sustainable margin growth across diverse geographies and skill sets. This role is ideal for someone looking to move from a consulting or pricing strategy background into a dynamic, operational role in a fast-paced tech environment.Reporting to the VP of Crowd Engagement, this role will involve:Data Analysis: - Continuously monitor global pay rates across all contributor geographies and skill levels.- Conduct impact analysis of proposed pay rate changes, including modeling churn, project turnover, and cost implications.- Recommend pay adjustments to support fair pay compliance, contributor retention, and commercial sustainability.Stakeholder Partnership: - Partner with delivery to optimize margin across various geographies and skill sets while maintaining contributor engagement.Reporting and Visualization: - Develop comprehensive reports and visualizations to communicate insights and actionable recommendations.- Develop dynamic pricing models and scenario planning tools to assess commercial outcomes across different pay strategies.Market Research: - Conduct ongoing market research and benchmark contributor pay rates against industry and regional standards.- Introduce best practice methodology to improve financial performance, productivity, and profitability.Experience/Qualifications:Minimum of 3 years’ experience in a Big 4 consulting environment (or equivalent) with experience in commercial/pricing strategies and advanced data analysis skills.- Demonstrated experience engaging with senior stakeholders with the ability to manage multiple priorities.- Strong financial modeling, forecasting, and scenario analysis capabilities.- Proficient in data visualization tools (e.g., Power BI, Tableau, or equivalent) and Excel.- Exceptional written and verbal communication skills, with a focus on insightful report writing and compelling presentation development.Preferred: Experience working with AI / technology firms . Why Join Us?· Be part of a cutting-edge company driving the future of AI data services.· Work with a globally distributed team of passionate professionals.- Great opportunity to move from consulting to an operational role, gaining hands-on experience in business operations.About Appen Appen has been a leader in AI training data for over 25 years, providing high-quality, diverse datasets that power the world's leading AI models. Our end-to-end platform, deep expertise, and scalable human-in-the-loop services enable AI innovators to build and optimize cutting-edge models. We specialize in creating bespoke, human-generated data to train, fine-tune, and evaluate AI models across multiple domains, including generative AI, large language models (LLMs), computer vision, speech recognition, and more. Our solutions support critical AI functions such as supervised fine-tuning, reinforcement learning with human feedback (RLHF), model evaluation, and bias mitigation. Our advanced AI-assisted data annotation platform, combined with a global crowd of more than 1M contributors in over 200 countries, ensures the delivery of accurate and diverse datasets. Our commitment to quality, scalability, and ethical AI practices makes Appen a trusted partner for enterprises aiming to develop and deploy effective AI solutions. At Appen, we foster a culture of innovation, collaboration, and excellence. We value curiosity, accountability, and a commitment to delivering the highest-quality AI solutions. We support work-life balance with flexible work arrangements and a dynamic, results-driven environment. Employees have access to competitive pay, comprehensive benefits, and opportunities for continuous learning and career growth. Our team works closely with the world’s top technology companies and enterprises, tackling exciting challenges and shaping the future of artificial intelligence
Appen offers a wide variety of services to technology companies seeking to compete and expand in the global marketplace. Our services are tailored to fit the specific needs of each client project — ranging from acting as an accelerator for rapid market expansion to acting as an enabler with large-scale data for established technology. We provide solutions for clients with complex and novel language resource requirements by understanding the issues that lie at the intersection of language and technology. For example, Appen has tailored multi-language database development programs for a number of clients that address language, content and data volume dynamically by designing an engagement model that allows many of these variables to remain flexible. This approach allows us to accommodate changes in client requirements and priorities over an extended development timeframe. We help clients launch language technologies in a broad range of specialized fields such as: - Speech recognition and text-to-speech (TTS) technologies - Text analytics/opinion mining/sentiment analysis - Search (consumer and enterprise, horizontal and vertical) - Natural language processing - Machine translation - Predictive text input - Handwriting recognition Clients working with emerging technologies benefit from our experience when transitioning a single-language linguistic component to a scalable development process across multiple languages. For clients working with developed technology, we define, plan and execute multi-lingual projects, creating and implementing processes and tracking progress. Appen also has a social media division offering a moderation platform called Social Instinct (www.socialinstinct.com), which moderates content and images for its clients' social media channels in multiple languages.
