CT Application Specialist (Home-based)

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a VC-backed company that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 400,000 patients worldwide.  

The CT Application Specialist position is responsible for assisting customers with the proper use of HeartFlow products to ensure optimal use of the technology. This includes travel to customer sites to deliver training to and build relationships with Radiologists, Cardiologists, and other customer representatives. The CT Application Specialist will have strong experience in clinical and cardiac CT, will be able to express deep understanding of HeartFlow’s technology and products, and will be passionate about delivering the highest level of customer support.

This is a home-based position preferably in PST or MST time zone with up to 20% travel.

Job Responsibilities:

• Has expert level of experience in cardiac CT. Can help setup cardiac CT programs in cardiology and radiology, lead quality improvement programs with customers to address systemic problems with CT programs.  High level of knowledge of FFRct to troubleshoot and explain complex customer complaints related to product performance.
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.  Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results.  Networks with key contacts outside own area of expertise.
• Provide direct end-user training on HF products in accordance with specific training plans.   Must deliver effective training using a variety of delivery methods including but not limited to product demonstrations, one on one and classroom training, webinars, and end-user knowledge transfer testing. Document/communicate customer acceptance/success on each training/assignment.
• Assist in the attainment of revenue goals by providing the highest level of customer satisfaction through exceptional communication, proper end-user expectation setting, superior training delivery and customer support.
• Provide on-site and/or remote clinical application support to customers by providing scientific, technical information in response to inquiries regarding use of HF technologies.  
• Provide constant feedback to R&D on clinical performance of products.
• Prepare customized training materials as needed.
• Mentor and train CT Application Specialist in the field
• Communicate in a highly professional manner and develop effective relationships with customers to learn and stay up to date regarding clinical environments.
• Keeps up with the latest CT and Workstation product innovations, training delivery methodologies and adapt training presentations accordingly.

Skills Needed:

• Must be ARRT Certified in CT or Board Certified in Radiology
• Teaching experience highly desirable
• Experience in cardiac CT is a must
• Ability to travel extensively, up to 20% is required

Educational Requirements & Work Experience: 

• 1-3 years of clinical and/or education experience on cardiac CT
• Ability to discuss advance CT technical topics e.g. artifacts, radiation dose, iterative reconstruction, and new technologies e.g. spectral CT across multiple scanner platforms
• Ability to discuss complex clinical topics related to CT/FFRct – accuracy, clinical utility, and outcomes
• High-level proficiency on CCTA and high level of proficiency on HeartFlow’s technology and ability to discuss routine accuracy complaints with customers.

A reasonable estimate of the base salary compensation range is $84,500 to $110,000 per year. This position is eligible for discretionary commission-based earnings and stock options.

Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.   Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.