Job Description
Role OverviewWe design and deliver software that creates meaningful employee experiences that inspire and engage people, driving behavior change and business success. As a Principal UX Architect on our user experience team, you will define the visual design, accessibility, and overall end employee UX strategy for Embark—our software platform focused on delivering HR communications in a personalized and effective way. This role is pivotal in creating a systematic, scalable approach to visual design and UX that enables HR teams to build stunning, high-impact digital experiences for employees across web, mobile and conversational AI. You will craft reusable design templates and patterns that balance brand flexibility with best-in-class usability, ensuring seamless adoption across diverse client organizations.
Beyond visual design, you will lead the UX for the end employee experience, collaborating closely with the UX designers working on the Admin experience to ensure that the necessary tools and workflows are in place to support our WTW teams in delivering client end-employee experiences quickly and efficiently. A key aspect of this role is ownership of the design of our Virtual Assistant—a conversational AI co-pilot that enhances the end employee experience. You will be responsible for defining the UX and interaction design of the Virtual Assistant, ensuring it seamlessly integrates with the broader Embark platform and provides intelligent, intuitive support for employees.
You will also lead our accessibility practice, embedding WCAG compliance and inclusive design principles into our processes and helping internal teams and clients apply best practices effectively. Additionally, you will explore AI-driven innovations in visual design, identifying opportunities for AI-generated imagery and automation to streamline workflows and improve brand and accessibility compliance.
Collaboration is central to this role—you will work closely with product managers, engineering, researchers, and offshore designers, ensuring that stakeholder needs translate into intuitive, scalable, and accessible employee-facing experiences. Your work will shape the end-to-end design approach for Embark’s employee experience and the tooling that HR teams use to configure branded experiences.
In addition to core responsibilities, you will play a key role in innovation initiatives and future-facing design explorations. Partnering closely with the UX Director, you will support rapid prototyping efforts, develop high-fidelity concept designs, and create compelling presentations to communicate visionary ideas to stakeholders and clients. This work requires a flexible, dynamic mindset—someone who thrives in fast-paced, quick-turn projects and can bring creative, high-quality interaction and visual design solutions to emerging challenges.
This position blends strategic design thinking (50%) with hands-on execution (50%), requiring deep expertise in UX, visual design, and accessibility, along with the ability to mentor and guide global UX team members. The ideal candidate is passionate about designing flexible, elegant, and inclusive digital experiences that help employees connect with critical HR programs and information.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Key Responsibilities
Required Qualifications
Preferred Qualifications
ImpactIn this role, you’ll define the UX, visual, and accessibility foundation for HR-driven employee experiences that reach millions of users worldwide. Your ability to establish scalable design strategies, mentor a global UX team, and drive AI-powered design innovation will play a critical role in shaping how employees engage with essential HR information and programs.
This is a fully remote position, welcoming candidates from any geographic location.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, and performance in the role.
Compensation
The starting base salary compensation range being offered for this role is $100,000 - $120,000 USD per year. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state /local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave) Paid Time Off
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified
EOE, including disability/vets
