UX Research Manager
Job Description
Over the past several years, we have observed the growth of private messaging and content consumption. Our mission is to spark meaningful relationships between close friends through creative, personalized, and immersive experiences. We're redefining messaging for people to express their feelings and maintain authentic connections across the Facebook ecosystem.About the RoleThis role sits within the Facebook organization on the Social Experiences pillar, and will regularly involve collaboration with other Facebook teams and teams working on messaging across Meta.Some of the exciting questions you’ll help lead the team in answering are how to:Build Seamless Connections: How can we revolutionize the messaging experience by breaking down ecosystem silos and unlocking effortless interactions?Unlock Value: What's the hidden potential of expression, quality, privacy, and utilitarian features in elevating the messaging ecosystem? How can we optimize for user delight?Relieve Pain Points: What are the most frustrating messaging experiences for users, and how do these vary across diverse user segments? Can we crack the code to a frictionless messaging universe?Explore Emerging Horizons: What novel use cases and jobs are emerging in messaging, and how do these shift across user segments and apps? Can we forecast the future of messaging and stay ahead of the curve?Amp up AI: How can AI supercharge human connection in messaging? What are the ways it could transform the way we interact, collaborate, and build relationships?The Messaging team on Facebook is responsible for informing the private messaging strategy across the messaging front-end experience and its core building blocks - covering onboarding, inbox, notifications, search, friending, sharing and more. Why is Facebook Messaging an exciting space?Broad Impact on our UsersGlobal Reach: With over a billion users of our messaging services, you will have a unique opportunity to impact many people's lives worldwide.Daily Connections: You'll be working on a platform that facilitates countless conversations, connections, and shared experiences every day.Rapid Iteration: With a focus on user feedback, you'll have the chance to iterate quickly and realize the impact of your work.Collaboration and LearningInterdisciplinary Teams: You'll build relationships with an superlative group of engineers, content and product designers, product managers, data scientists and data engineers and of course, other stellar researchers.Knowledge Sharing: We are known for our open and collaborative environment, providing ample opportunities for growth and learning.Celebrating Successes: You'll be part of a team that celebrates successes, learns from failures, and prioritizes teamwork and camaraderie.Evolving Communication LandscapeShaping the Future: As communication habits continue to evolve, you'll play a key role in shaping the future of messaging and social interaction.Addressing Global Challenges: By working on Messenger, you'll contribute to addressing global challenges like accessibility, digital literacy, and online safety.Come join us in building the future of communication in Facebook Messaging!UX Research Manager Responsibilities
- Build and manage teams that deliver on multiple projects/programs with researchers of different disciplines.
- Consistently work under your own initiative, seeking feedback and input where appropriate, manage day-to-day activities and complex situations. Identify problems and solutions regarding escalations.
- Set clear expectations and goals for direct reports and collective team while holding individuals and team accountable for success.
- Build and develop a research toolkit that extends across all levels of complexity.
- Build relationships and successfully partner with other research teams to ensure a cohesive and cross-functional strategy for Research across Meta.
- Become a trusted, partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.
- Partner with the recruiting organization to build diverse teams and inclusive environments.
- Provide clear, actionable feedback and support to develop and grow individuals
- work closely with under-performers to help them meet expectations.
- Determine team composition, placement decisions and hiring strategy.
- Mentor other managers (research or cross-functional) at multiple levels.
- Resource Allocation - ensure we are always focusing on the highest priority things, focusing both on the short term needs as well as looking ahead to the next big opportunity.
- Bachelor’s degree or significant experience conducting UX research with meaningful business impact
- 10+ years of experience conducting and/or studying research post-Bachelor’s degree
- 2+ years of experience directly managing, coaching and developing full-time researchers
- Experience directly managing across different research methodologies
- Experience directly conducting primary research (either qualitative or quantitative) end-to-end (designing, fielding, analyzing and reporting out data)
- Experience building teams over time through hiring, growing, and retaining high-functioning researchers
- Track record of translating research into business impact
- Experience working with a variety of cross-functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing)
- Graduate degree
- Experience with consumer products, consumer insights, or product development
- 2+ years of UX research experience
Meta is a social technology company that enables people to connect, find communities, and grow businesses. Previously known as Facebook, Mark Zuckerberg announced the company rebrand to Meta on October 28, 2021 at the company's annual Connect Conference. Facebook was founded by Mark Zuckerberg in Menlo Park, California in 2004. With millions of more users, [Friendster] attempted to acquire the company for $10 million in mid-2004. Facebook turned down the offer and subsequently received $12.7 million in funding from [Accel Partners] at a valuation of around $100 million. Facebook continued to grow opening up to high school students in September 2005 and adding a photo-sharing feature the next month. The next spring, Facebook received $25 million in funding from [Greylock Partners] and [Meritech Capital] as well as previous investors [Accel Partners] and [Peter Thiel]. The pre-money valuation for this deal was about $525 million. Facebook subsequently opened up to work networks eventually amassing over 20,000 work networks. Finally, in September 2006, Facebook was opened to anyone with an email address. Facebook continued to receive funding most notably in January 2011 receiving $1.5 billion and valuing the company at $50 billion. A year later in February 2012, Facebook announced that it was filing for its long-anticipated initial public offering. The company went public on May 18, 2012 opening in [NASDAQ] with shares trading at $42.05. Facebook announced positive numbers in February 2012 upon filing for its IPO. As of July 2013 over 1.15 billion users have logged into Facebook every month and 669 million users daily. Mobile users now make up half of Facebook’s user base with 819 million monthly actives. Facebook is one of the most trafficked sites in the United States. Additionally, Facebook is the top photo-sharing site with 250 million photos uploaded per day. The company has a strategic partnership with AXA Group to develop marketing and commercial collaboration in the digital, social, and mobile sphere. Facebook is currently the owner of many applications and services such as Pagemodo Pagebuilder, [RSS Graffiti], Huddle, and more. It is the world’s largest social network with over 1.32 billion monthly active users.