Position Title:

Client Engagement & Events Coordinator

Position Type:

Full time

Scheduled Weekly Hours:

Location:

416 Market Street (DeWitt Building)

Categories:

Staff Non-exempt

Job Summary:

Job Duties:

Help businesses start, grow, and prosper in central PA by joining the team of Bucknell’s SBDC

Bucknell University Small Business Development Center seeks a Client Engagement & Events Coordinator. This role requires strong organizational, communication, customer service and technical skills to enhance client engagement and streamline center operations. It is an ideal position for a detail-oriented, tech-savvy, and client-focused professional who thrives at the intersection of business support, event coordination and digital marketing while ensuring impactful, well-executed experiences.

This is a full-time, benefits eligible position with the Bucknell University Small Business Development Center (SBDC). The SBDC values diversity in its workforce, and all staff contribute to the center’s efforts to reach and engage the increasingly diverse clientele of our region. This position reports to the Assistant Director of the SBDC.

The work location for this position is in person, at offices in downtown Lewisburg, as well as periodic travel to sites across the center’s six-county service area of central Pennsylvania. This position is funded primarily by grant funds through at least June of 2026, and while SBDC has operated continually at Bucknell with the support of similar grant funds since 1978, this position is contingent upon the continuation of these annual grant awards.

Primary Duties:

Experience Management & Event Execution

Collaborate to plan and execute experiences that educate, engage, connect, and inspire small business owners and stakeholders. Manage logistics, budgeting, marketing, and on-site/online execution with staff and student support.
Implement post-event strategies to measure effectiveness and continuously improve future experiences.

Marketing and Digital Communications

Develop and manage digital marketing campaigns, outreach materials, and content strategies to enhance engagement and brand awareness.
Oversee social media platforms, email communications, and AI-driven automation tools to streamline marketing.
Build relationships with stakeholders, ensuring consistent messaging about the SBDC.
Continuously assess and integrate emerging technologies, especially AI tools, to optimize communication, client experience, and event impact.

Client Engagement

Serve as the first point of contact for small business owners, assessing their needs and directing them to the most appropriate resources, including workshops, consulting services, and digital tools.
Collaborate to refine the center’s client intake processes to ensure efficiency, consistency, and a seamless client journey.
Leverage AI and digital tools to enhance client engagement and accessibility.

Administrative Support

Provide essential administrative support to ensure smooth day-to-day operations.
Assist with expense reports, timesheets, and student employee support while maintaining general office management functions.
Organize scheduling, logistics, and communications for special initiatives, ensuring alignment with broader engagement and event strategies.

This list of duties is not exhaustive. Other duties may be assigned as needed.

Minimum Qualifications

3 years professional experience in a client/customer-facing role, or event management, marketing, or related field.
Technology & Digital Proficiency: Fluency in, or demonstrated ability to quickly learn AI, automation, and digital tools to improve internal workflows. Support the integration of technology in daily SBDC operations to enhance efficiency.
Customer Service: Excellent communication skills; and demonstrated professionalism, empathy, and responsiveness.
Travel (limited): Some in-state travel that requires a valid US driver’s license, as well as occasional evening and weekend work to meet center objectives

Preferred Qualifications

Work experience in a small business
Bachelor's degree in a field related to business, marketing, event management, or hospitality.
Knowledge of the small businesses, professional services providers, and economic development partners in the Bucknell SBDC service region

Job Exempt:

Salary Range:

18.40-23.00

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Advertised:

2025-03-19

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

Flexible scheduling options determined by role;
Medical, prescription drug, vision, dental, life, and long-term disability insurance options
An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
A comprehensive employee wellness program including program incentives
A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)

Diversity, Equity & Inclusion:Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

E-VerifyBucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.For additional information regarding Bucknell's E-Verify requirements, please contact the office of Talent, Culture & Human Resources (570) 577-1631 or email [email protected].E-Verify Posters (sharing the link to the posters, which are also attached)