Job Description
About Trust & Safety TeamBuilding a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What Will I be bring ? Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news. Moreover, below are the regular responsibilities expected from this role, it includes and is not limited to:- Perform daily audit on the internal system- Provide analysis of errors and feedback to the bpo/in-house teams- Create effective training plans to deliver policy and process training to in-house and external teams- Provide support on policy/quality related questions on real-time basis- Responsible for guiding new joiners in order to achieve ramp up targets and monitor their productivity targets- Work closely with overseas quality analysts to discuss RCA and project plans for the BPO teams- Conduct in-depth root cause analysis to understand the reasons for errors and prepare effective action plans to reduce the error rate- Identify potential errors or loopholes in existing policy descriptions and share suggestions to improve them- Suggest new additions to the policy and optimize the existing process and tools used
Minimum qualifications- Bachelors degree and above or equivalent working experience in a short video product user industry. - At least 1-year QA or relevant experience in trust and safety or policy in a major tech or media company. - Demonstrate a broad understanding of business needs, and strategic thinking skills. - Familiar with the business logic of labeling and working mode of upstream and downstream teams.- Familiar with machine learning and content understanding. - Comfortable reporting to, or collaborating with, all levels of management & broader stakeholders.Preferred qualifications- Familiar with Microsoft Office Suite (PPT / Excel / Word)- An understanding of tools such as the Working Hours tool, and Data visualization are an advantage- Knowledge of MS office tools such as documents, excel and power point- Have a demonstrated ability to make good decisions in complex situations- A quick learner who can learn new tools and skills quickly in a fast-faced environment- Strong presentation and meeting felicitations skills with strong cross-cultural communication and interpersonal skills- A passion for helping others to grow, and a willingness to step beyond your comfort zone.
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDanceInspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety at ByteDanceByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
ByteDance creates and operates various content platforms, including TikTok and Douyin, enabling users to connect, create, and consume content. The company focuses on enriching lives through innovative technology and has expanded its offerings to include tools for content creation and collaboration.
