Product Development Analyst - Fusion Client Success

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.

As a Product Delivery Analyst in the AI\ML and Data Platform team, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role..

Job responsibilities

• Build and maintain relationship with client to understand their data needs and requirements.
• Serve as the primary liaison for clients, ensuring their needs are met and fostering long-term relationships.
• Lead and coordinate the implementation process, ensuring timely delivery of solutions that meet client specifications.
• Conduct regular client meetings to review progress, gather feedback, and identify opportunities for enhancement.
• Develop and deliver training sessions to empower clients with knowledge of platform features and best practices.
• Create and enable efficiency through the creation of runbooks, as well as document opportunities for process automation.
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines

Required qualifications, capabilities, and skills

• Formal training or certification on Product Development concepts and 1+ years applied experience
• Excellent communication and listening skills with a strong focus on client satisfaction
• Strong at building relationships and working on cross-functional teams, 
• Ability to work autonomously, identify and solve problems and know when to escalate issues
• Broad understanding of complex enterprise solutions and architectures, including cloud, data management and APIs
• Functional skills in Python, SQL and other database technologies
• Exposure to operational management and change readiness work-streams

Preferred qualifications, capabilities, and skills

• Basic understanding of financial markets and Securities Services (custody, middle office and accounting) 
• Familiar with Data Visualization tools.
• Emerging knowledge of product release and deployment processes 
• Experience in Data Science or similar field

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.