Job Description
DevRev
DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.
Applied AI EngineeringThe Applied AI team ensures our customers get the optimal experience from DevRev. As customers go through their DevRev journey, they may identify need(s) for integration with existing enterprise systems/ services, workflow/process automation or customization/ enhancement of the DevRev platform capabilities to achieve their business objectives. Our team works with customers in their domain to understand their business and work side by side as partners to design their transformation, develop software, and implement solutions to achieve customer’s business goals..
Job Description
We are looking for a skilled Customer Technical Architect to partner with customers and fully understand their business and domain. You will be responsible for designing AI-driven business transformations, detailing requirements, and architecting solutions using the AgentOS platform and any necessary integrations. In this role, you will act as a bridge between business requirements and technical solutions, leveraging your domain, business, and technical expertise to create scalable, robust, and high-performing reusable AI Agents. You will collaborate closely with Customer Success, Pre-Sales, Applied AI Engineering, and Product Managers to ensure that our solutions meet customer needs and deliver business success.
Key Responsibilities
Qualifications
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev!
DevRev is a business software startup focused on bringing developers closer to customers and revenue. The company aims to empower developers by integrating development and customer relationship management (CRM) in a product-led growth (PLG) model. This approach seeks to break down the silos between developers and end-users, allowing for direct collaboration and communication, thereby enhancing customer-centric product development. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.