Greetings Everyone
Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.
What will you do? What are we looking for?
Key Duties:
- Work with the Guest Communications team to design and oversee proofs of concept for new communications technologies, processes, and strategies
- Evaluate the effectiveness of proofs of concept and make recommendations for broader implementation
- Ensure rigorous testing and analysis to validate the impact of new communications initiatives
- Identify opportunities to leverage AI and machine learning to enhance communications performance
- Monitor the impact of the initiative and continuously optimize for better results
- Surface and define operational performance gaps, trends, opportunities, risks and challenges to the business and recommend strategies to address
- Focus on continuous improvement principles, effective controls, and best practices to reduce risk and create efficiency
- Drive root cause problem identification and action plans to resolve failure points
- Own the documentation and training on rules and process for Guest Communications
Job-Specific Experience, Education & Skills:
- Required 7 years of experience in a program or project management, technology/process innovation, or communications.
- Bachelor’s degree in Information Systems Management, Communications, Business Administration, Information Technology, or a related field, or an additional two years of relevant training/experience in lieu of this degree.
- Proven experience in managing communication processes and systems.
- Experience with customer relationship management (CRM) systems.
- Strong understanding of multi-channel communication strategies.
- Excellent project management and organizational skills.
- Ability to collaborate effectively with cross-functional (business, product, engineering) teams.
- Proficiency in leveraging technology to enhance communication and service delivery.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to adapt to changing priorities and manage multiple tasks simultaneously.
- Fluency and experience with MS Office products
- High school diploma or equivalent is required
- Minimum age of 18
- Must be authorized to work in the U.S.
Preferred
- Working knowledge of Airship, Sabre, Amadeus, Sprinklr or 15Below.ommunications ecosystem
- Familiarity and experience with product frameworks and lifecycle management, including Agile, Lean, or Design Thinking Airline experience.
- Prior experience in airline and/or hospitality industry
- Certification in project management (PMP, PRINCE2, etc.).
- Familiarity with data analytics and business intelligence tools.
- High energy, positive, and executive-level presence; able to thrive in a rapidly changing, collaborative environment.
- Proven ability to develop strong, collaborative working relationships and working teams across all levels of the organization.
- Ability to influence cross-functional teams outside of one’s direct authority.
Job-Specific Leadership Expectations
- Demonstrated ability to influence change and initiate actions that have strategic impact and drive a high
- performance culture.
- Strong interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.
Compensation, Benefits and Duration
Minimum Compensation: USD 40,000Maximum Compensation: USD 140,000Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.This position is available for independent contractorsNo applications will be considered if received more than 120 days after the date of this post
