Job Description
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Job Category
SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Enterprise Cloud Architect is a customer-facing enterprise domain advisor applying broad technical skills, with deep industry knowledge and business acumen. In this role, you will support sales teams in developing compelling Salesforce value propositions that align to our government customers’ business strategies on digital transformation and cloud adoption.
What are the characteristics that will make you successful in this role?
Inquisitive - You are naturally inquisitive, a constant self-learner and have a high aptitude for gathering information and asking good questions about your customers. You have a keen interest in learning and applying the latest capabilities such as Artificial Intelligence to solve customer challenges.
Collaborative - You work well with other stakeholders on challenges, you understand their objectives, and you surface capabilities that address their objectives. You draw from other team members' expertise when needed, and offer your own expertise to others whenever you can.
Trustworthy and Authentic - You listen and respond transparently, building trust and becoming a valued advisor.
Accountable - You focus on journeys and outcomes. You break down transformational journeys into logical and achievable steps, and focus on accomplishing the next step.
Resilient - You respond to setbacks in the moment, and use your experiences to anticipate potential setbacks on the horizon.
You have subject matter experience in categories that may include: business strategy, application architecture, application integration, security, cloud computing, distributed platforms, mobile platforms, and business intelligence/analytics. With a solid blend of technical and sales skills you use a consultative approach to understand business and technical requirements.
Partner with account executives and solution engineers to advance opportunities through discovery workshops, enablement sessions, and architecture presentations; includes ~25% travel.
Define customer-driven architectures by selecting appropriate Salesforce technologies, leveraging product expertise, industry experience, EA frameworks, and Salesforce methodologies. Develop and communicate business architecture (vision, capability models/assessments) and technical architecture (current/future state diagrams, roadmaps, design patterns, and reference architectures) to progress sales opportunities
Apply broad IT expertise—including solution and technical architecture, systems engineering, cloud, governance, and SDLC—to lead discussions on business and technical transformation.
Support sales teams by contributing to RFP responses and technical requirement documents.
At sponsored events, deliver best practices, reference architectures, and educational content for customers, partners, and Salesforce teams; collaborate cross-functionally with alliances, product, and industry groups.
Stay current through required product, sales, and procedural training and certifications.
Lead technical due diligence and risk management for customer engagements.
Meet assigned quarterly and annual performance objectives.
This role is aligned to the Global Public Sector Business Unit which includes Central & Local governments, the Aerospace and Defense industry, and Government Systems Integrators. These prospects and customers are often in digital optimization or digital transformation phases. Salesforce typically has alignment with key customer C-level executives as partners on digital transformation engagements.
You understand and speak the language of the business, and help bridge between business requirements and Salesforce capabilities
You are a trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move or expand their business to a cloud architecture
You earn the trust of prospects' and customers’ CISO/CSO/Chief Risk Officer and similar
You become a true asset to Salesforce due to broad and deep knowledge of business and technical architecture across all relevant domains
You drive product vision and direction by helping advise our Product Management on key capabilities
Experience working with Salesforce solutions and the Salesforce Platform
B.S. Computer Science, Software Engineering or equivalent work experience
5+ years experience in either enterprise software implementation, system integration or enterprise architecture disciplines
Conversational and written fluency in English, and preferably another south European language - Italian, French, or Spanish.
Good understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.
Good understanding of the security processes, standards & issues involved in multi-tier cloud or hybrid applications
Familiar with principles of network, application and information security
Conceptual and tactical understanding of enterprise application integration such as SOA, ESB, EAI, ETL environments and common EA topics such as process orchestration, BPM, CEP, Master Data Management, BI/BA, etc.
Able to grasp leading edge technologies such as generative and predictive Artificial Intelligence, BlockChain, Robotics Process Automation, etc.
Articulate and balanced in demeanor with crisp written and verbal communication skills
Salesforce related implementation experience (Force.com, Apex, Java or C#, JavaScript), mobile development, modern frameworks, REST, SOAP/WSDL, and API-driven integration
Familiar with AI technologies, particularly Salesforce Agentforce AI and Salesforce Einstein
Experience with architectural frameworks such as TOGAF, Zachman, etc.
Familiar with Design Thinking, Agile development and similar concepts and frameworks
Familiar with relevant (regional, vertical, etc.) data privacy and security compliance (EU GDPR, US FedRAMP, US DoD ILx, Canada Protected B/C) requirements
Familiar with third party Infrastructure as a Service (IaaS) Providers such as AWS, Azure, Google Cloud
Familiar with solution selling, experience in sales/pre-sales a plus
Familiar with Salesforce Industry solutions such as Public Sector Solutions, Education Cloud, Health Cloud, Financial Services Cloud
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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