Job Description
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Job Category
SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Part of the Chief Customer Office (CCO) organization, the Enterprise Architects team supports our France OU leaders in growing incremental ACV by proactively accelerating digital transformations in our Top accounts. We achieve this by:
Owning the CIO/CTO/EA relationships.
Sharing best practices and measuring success.
Communicating in the language of our customers with highly relevant, industry specific AI+Data+CRM+Trust storytelling and digital strategies.
Guiding our customers into the future as trusted AI advisors.
Crafting compelling and differentiated customer stories that inspire customers to evaluate, deploy, adopt, and standardize on Salesforce as their primary platform for all AI & Data CRM needs.
Driving broad awareness of Salesforce as the clear leader in AI CRM.
Our approach centers on fostering a culture of collaboration and trust, both internally and externally. We work closely with CCO teams, account teams, and customer business and IT leadership to understand customer challenges and opportunities. Successful digital transformation requires a deep understanding of the customer organization's current state and future aspirations, as well as expertise in business, technology, and industry trends. By leveraging best-in-class Enterprise Architecture methods and industry best practices, we help our customers develop comprehensive digital transformation strategies that address their unique needs and goals, enabling them to stay ahead of the curve and drive competitive advantage in today's rapidly evolving digital landscape.
Role and Responsibilities
The Enterprise Architect plays a pivotal role in realizing this vision.
Key responsibilities include:
Customer Engagement:
Ensuring successful adoption and value realization from new or existing Salesforce solutions by building and maintaining strong relationships with C-level IT executives (CIO, CTO, CDO, Chief Architect) of top accounts.
Understanding customer business through vision, strategy, business capabilities, and priorities.
Translating customer needs into Salesforce-based solutions.
Guiding customers through their digital transformation journey.
Enterprise Architecture:
Designing and architecting Salesforce-based solutions that meet customer needs.
Aligning solutions with industry best practices and Salesforce platform capabilities.
Ensuring solutions are scalable, secure, and maintainable.
Building high-level industry-specific architecture blueprints.
Applying knowledge of architectural patterns.
Thought Leadership:
Staying abreast of industry trends and emerging technologies, including AI.
Sharing insights and best practices with customers and colleagues.
Contributing to the development of Salesforce thought leadership content.
Collaboration:
Working closely with CCO teams, account teams, and customer business and IT leadership.
Collaborating with product managers, and other stakeholders.
Fostering a culture of collaboration and trust internally and externally.
Serve as an active contributor to the community’s overall knowledge base and expertise.
Experience/Skills Required:
Experience:
Proven track record in enterprise architecture and digital transformation.
Deep understanding of business processes and technology.
Experience in at least one relevant industry vertical.
Previous experience delivering digital transformation projects in a consulting or client-side role.
Experience working with Cloud Products/Platforms and strategic customer engagement within a complex, high-tech environment.
Strong pre-sales/business development experience, preferably with a software vendor, Systems Integrator or other consulting organisation.
Experience with Salesforce platform and solutions is a plus
Skills:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to build and maintain strong relationships.
Ability to work independently and as part of a team.
A good understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure and micro-services.
Familiarity with major cloud offerings in the market and ability to discuss cloud architectures.
Education:
Bachelor's or Master's degree in Computer Science, Engineering, or related field.
TOGAF or other Enterprise Architecture certification is a plus.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Radian6 helps companies listen to what people are saying about them online and engage in those conversations across the social web. From blogs and comments to multimedia, boards, forums and communities like Twitter, Radian6 gathers the discussions happening online and gives businesses the ability to analyze, manage, track, and report on their social media monitoring and engagement efforts. Radian6 provides the social media monitoring platform for marketing, communications and customer support professionals. The company's flexible dashboard enables monitoring all forms of social media with results appearing in real-time, as discovered. Analysis widgets, streamlined reporting, integrated workflow capabilities and our Insights platform give users the ability to uncover influencers, track and measure engagement and determine which conversations are having an impact online. Integrated social media, CRM, and web analytics also help companies define their social media ROI. Product Attributes: * Data is captured in real-time as discovered and delivered to dashboard analysis widgets. * The UI is easy to use with text, pictures and video inside the dashboard. * The solution covers all forms of social media including blogs, top video and image sharing sites, forums, opinion sites, mainstream online media and emerging media like Twitter. * Automated sentiment analysis * Radian6 has now extended its platform to equip team members with deep social media listening and measurement capabilities within the tools they already use. With features developed on their platform API and Social Metrics Framework for integrating third-party data, Radian6 now supports the integration of social customer relationship management (CRM), web analytics, and other enterprise systems. * Conversational dynamics are constantly tallied to track the viral nature of each post. This allows for easy sorting by publish date, comment count, unique commenters and calculated engagement. * There is no limit to keywords when setting up topic profiles. Billing is tied to results, not the parameters used. * Multiple languages are supported including; English, French, Italian, German, Simple Chinese, Russian, Swedish, Dutch, Finnish, Spanish, Portuguese, Korean and Japanese. * Results can be filtered by country, by source and by media type. * Numerous analysis widgets can be set up to analyze within a date range or for pre-set days. * The most influential sites for a topic profile can be calculated based on user-weighted scoring. * Configurable email and instant messenger alerts for staying top of things while away from your desk * Design your own daily email reports including posts, graphs and charts * Team work flow abilities for tagging, classification and assignment of posts to team members including recording of internal notes, engagement responses and ticket status for on-demand reporting and graphs. The Radian6 Insights platform: * Radian6 Insights combines the coverage and depth of Radian6 with additional content from third party insights partners to offer a deeper understanding of who is participating and where conversations are being held. * Use Radian6 Insights to gain a deeper understanding of both what is being said on the social web as well as who is saying it. * Quickly gain access to valuable meaning behind your social traffic, such as demographics, influence, location information, sentiment, topic categorization, and more. * Use capabilities from different Insights partners together for unparalleled deep-dive analysis. * Moving beyond keyword based analysis, Insights help deliver key information that you may not be aware of. * Receive real time, ongoing social intelligence surrounding your brand, your industry or any area of interest. The Engagement Console: * Is a complete real-time social web client. * Helps you coordinate team social media engagement across the enterprise. * Shows Radian6 topic profiles right alongside your personal or corporate Twitter, Facebook and Chatter streams. * Lets you set one-click workflow for frequently used post routing, assignment, and classification. * Feeds data to your Radian6 dashboard for reporting and analysis. The Summary Dashboard: * Monitor the health of your brand on the social web in one convenient application with the Radian6 Summary Dashboard. * Understand your social conversation without the time or resources required for a full-time analyst, with real time, high-level summaries of your brand on the social web. * These summaries are available in real time, automatically update and can be easily accessed and shared. * At a glance, monitor volume, sentiment, demographics, influencers and more. Radian6 Mobile: * Since the social web doesn't stop when you're away from your desk, stay plugged into your brand on the go with Radian6 Mobile. * Focus the entire social web into one mobile application. * Interact with your community or route posts to the right people with workflow functions all while away from your desk. * Quickly monitor overall volume, sentiment and more with the Summary feature. * Coming soon to the iTunes store and the Apple iPhone. Additional mobile devices to follow. Coverage includes: * over 150M blogs * over 420 video and image sharing sites such as [YouTube](/organization/youtube), Google Video, [Flickr](/organization/flickr), [Metacafe](/organization/metacafe), [Revver](/organization/revver), Vech, [Daily Motion](/organization/dailymotion), [Bebo](/organization/bebo), Grouper, [BrightCove](/organization/brightcove) and many more. * over 25k online mainstream news sites * over 90 million Tweets on [Twitter](/organization/twitter) * hundreds of thousands of discussions boards * public spots on social networks including [Facebook](/organization/facebook) & [Linkedin](/organization/linkedin) Groups * comments appearing on social media posts We are the only provider who has invested significantly in a proprietary social media crawler that goes far beyond simple RSS feed tracking allowing for the broadest and fastest coverage of the social web in the market.
