Job Description
Candidates for this position are preferred to be based in Bangalore, India and will be expected to comply with their team's hybrid work schedule requirements.
Who We Are: Wayfair is moving the world so that anyone can live in a home they love – a journey enabled by more than 3,000 engineers and a deeply data-centric culture. The Customer Technology (CT) organization builds and owns all Machine Learning (ML) products that power search, marketing, and recommendations across Wayfair. An increasingly critical part of this ecosystem is our ML-powered communications platform, which drives timely, personalized engagement across channels and plays a key role in influencing customer behavior, retention, and revenue.
We are seeking an experienced Senior Machine Learning Manager to lead the Notifications Science team, focused on building intelligent, ML-driven systems for personalized notifications. These systems ensure that we send the right message to the right customer, at the right time, through the right channel (Push, Email, SMS), and at the right cadence, while balancing incremental revenue with customer engagement health.
In this role, you’ll be accountable for the technical roadmap, driving innovation to build the next generation of Wayfair’s communications ML stack. You’ll work closely with a high-performing team of ML scientists and engineers to solve some of Wayfair’s most complex challenges in personalization, latency, and scale with direct impact on customer experience and company revenue.
What You’ll do:
We Are a Match Because You Have:
Nice to have:
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
Wayfair is a pure-play online retailer of home goods in the US. Key categories for the company include furniture, decor, kitchen and dining products, home improvement, patio and garden, and baby. The company, founded in 2002 as CSN Stores, is based in Boston, MA, and has additional offices in Utah, Kentucky, New York, Galway, Ireland, London, England, and Berlin, Germany. Wayfair employs over 2,300 people across those offices. In 2014, Wayfair's sales exceeded $1.3 billion.
