Job Description
Job Description:
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com
This role will be responsible for the design, implementation, and management of cloud-based systems, including Amazon Connect, Generative AI and Core Services. The successful candidate will specialize in designing and migrating contact centre solutions for large businesses into the cloud.
Responsibilities:
Architect and develop AWS Connect solutions, including integration to third party applications
Assist in cloud engineering tasks and projects, supporting project success
Customer Presentations and Demonstrations
Assist in Pre-Sales solutioning for AWS Connect / Contact Centre solutions
Collaborate with team members to implement cloud solutions and best practices
Guide and mentor team members
Participate in cloud training programs and certification coursework
Contribute to troubleshooting and support tasks
Stay informed about cloud technology updates and industry trends
Qualifications and Skills:
Bachelor's degree in a relevant field or equivalent combination of education and experience
Relevant experience, typically 7+ years of experience in software engineering or VOIP / Telecom industry
Experience with AWS Connect / Contact Centre and Call flow methodologies
API Integrations with 3rd party apps, such as Salesforce
Front End and Backend Development working knowledge a plus
Proficiency in 1 or more software languages and development methodologies
Coding and debugging skills – Python, React or other applicable language
Familiar with Infrastructure as Code - Terraform and / or Cloudformation / AWS CDK
Familiar with AWS Pipeline Deployment methods
Familiar with GitHub or other similar service
Pre-Sales knowledge / Cost Modeling
Strong problem-solving skills and teamwork
Relevant AWS cloud certifications and experience – AWS Architecture, DevOps or Developer
Your working environment
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
DXC Technology is the world's independent, end-to-end IT services company, serving nearly 6,000 private and public sector clients from a diverse array of industries across 70 countries. The company's technology independence, global talent, and extensive partner network help clients harness the power of innovation to thrive on change and guide their digital transformation journeys. DXC Technology has successfully guided the world’s largest enterprises and government agencies through successful change cycles. With some 137,000 employees worldwide, the company’s deep experience gives it a clear and confident vision to help clients navigate the future. DXC Technology is a Fortune 500 company and represented in the S&P 500 Index. The company works to create greater value for clients, partners, and shareholders, and to present growth opportunities for its people. DXC Technology is ranked among the world’s best corporate citizens. DXC Technology’s extensive partner network helps us drive collaboration and leverage technology independence. The company has established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi Vantara, HP, HPE, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.
