Job Description
At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.
What to know about the Dataiku Support TeamAt Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function.
How you’ll make an impactWe are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Senior Technical Support Engineer, you will help our Americas and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.
Some expected outcomes for this roleHelp Americas and global customers solve their technical issues with Dataiku through a variety of communication channelsCommunicate with our R&D team to solve complex issues and/or share feedback from our Americas customers for future product improvementWork with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolutionDocument knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertiseOccasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment
Dataiku is a centralized data platform that moves businesses along their data journey from analytics at scale to enterprise AI. By providing a common ground for data experts and explorers, a repository of best practices, shortcuts to machine learning and AI deployment/management, and a centralized, controlled environment, Dataiku serves as a catalyst for data-powered companies. Customers like Unilever, GE, and FOX News Group use Dataiku to ensure they are moving quickly and growing exponentially along with the amount of data they’re collecting. By removing roadblocks, Dataiku ensures more opportunities for business-impacting models and creative solutions, allowing teams to work faster and smarter.
