As part of Encord's continued rapid growth, we are looking for an experienced Customer Success Manager to work with our largest and most complex customers to help them successfully embed Encord into the innovative and world-leading AI applications that they are building. Working closely with the Sales, Growth and Engineering teams, and reporting directly to the co-founders, the ideal candidate is someone with a track record of making customers successful with complex technology while consistently over achieving on Gross and Net Revenue Retention targets. To get a glimpse into the day-to-day role of a CSM at Encord, you can find more here! - You have extensive customer facing experience, especially with Enterprise customers. - You are an exceptional communicator across different channels; you are comfortable leading a meeting with the CTO of a Fortune 500 company, the founder of a fast-growing startup, or the lead ML engineer of a research institution. - You are structured and organized, and instinctively know how to prioritize your time. - You have a track record of successful internal collaboration, with both technical and commercial teams. - You are highly consultative, skilled with discovery questioning and uncovering new use cases. - You have a track record of strengthening existing customer relationships and proactively developing new ones; you make sure you're always multi-threaded at different levels. - You're ambitious and you want to rise faster than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever is required. - You demonstrate product and technical acumen, with the ability to learn quickly and apply product knowledge appropriately to customer pain points. - You're intelligent and can dip into the technical intricacies while staying focused on achieving the outcome. - You’ve consistently performed in the top percentile of whatever environment you’ve been in, whether in education, business, sport, or a CS/sales/eng team.