Job Description
Become a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests. Keep track of pending customer issues, and keep customers up-to-date on the status of those issues. Write Jump help articles and steer customers towards these articles. Contribute wherever needed. Jump is a customer-experience-obsessed company, so this is a very important role on the team.
Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom.Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)Debug and resolve some customer issues live over Zoom calls.Leave our customers feeling delighted with your interactions.Be a Jump expert and constantly educate users on how to get the most out of Jump’s features.Note customers’ feature requests and recurring issues, and highlight those for the product and engineering teams.Write help docs and train customers to rely on these.Help establish Jump as the category leader, trusted and loved by customers.Help build Jump into a career-making, exceptional place to work.
You are a top-5% writer + verbal communicator – clear, professional, and quick.You learn and work quickly and independently.You are an organizer – meticulous, detail-oriented, and great at multi-tasking.You are a relationship builder, and a professional and personable ambassador of any brand you represent.You are responsible and trustworthy.You are comfortable using technical interfaces, and good at thinking methodically about why something might not be working, though you do not need to know anything about computer programming, math, or AI.You understand what it means to work at an early-stage tech company and are excited about the related opportunities and challenges.You are excited by the prospect of helping financial advisors leverage cutting-edge AI.
You were a high-performing student in high school and college. (College degree required.)Ideally you have 1-3 years of professional experience, preferably in a customer-facing role in tech, though we do also hire new college grads.
Jump is an AI-powered assistant that redefines how wealth advisors manage their client interactions and compliance tasks. Created to turn conversations into actionable tasks, comprehensive notes, and compliance records, Jump offers a complete solution for advisors seeking efficiency and accuracy in their daily operations.
