Job Description
Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist. Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return. Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory. Skills we look for: At least 6 months experience in Customer Support; Upper-intermediate English is a MUST; Excellent communication skills; High level of personal responsibility; Positive attitude :) Would be a plus: Interest in photography; Experience working with Photoshop and Lightroom; Knowledge in Zendesk; Experience in SaaS products Previous work during the evening hours Your daily tasks will be: Handle and resolve all customers’ complaints and requests mostly in chat + emails; Analyse and assess customers’ needs; Deliver information about benefits of the products to turn potential customers into paid ones. Work schedule in 2 shifts: Morning 7:00-16:00 Evening 15:00-00:00 What we offer: For personal growth: A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools; An educational allowance to ensure that your skills stay sharp; English and German classes to strengthen your capabilities and widen your knowledge. For comfort: A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly; The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work. For health:
Skylum is a global imaging technology company focused on creating photo-processing solutions that make it easier for creative people to get things done. It replaces the traditional tool-oriented workflow of photo editing with an intuitive and enjoyable AI-assisted process. Its Luminar AI unleashes creativity through Artificial Intelligence, helping customers realise their vision by focusing on the end result — instead of how to get there. The software does the hard work while being flexible enough to allow for individual creativity.