Job Description
Synthesia is seeking a Head of Customer Success to lead, inspire and grow a world-class team of Customer Success Managers and Renewal Managers. You’ll be entrusted with a diverse range of accounts, with the opportunity to introduce innovative frameworks, proven playbooks, and best practices that accelerate customer success and growth. This role is perfect for someone who thrives in a fast-paced environment, who has a passion for building and scaling high-performing teams, and who is driven by the desire to leave a lasting impact. You’ll work closely with cross-functional teams, driving alignment and delivering measurable value at every stage of the customer journey. This role reports directly to our VP of CS and will be helping to define and shape the future of Customer Success at Synthesia.
Synthesia provides an AI video generation platform that transforms text into professional videos using customizable avatars and voiceovers in over 140 languages. The service allows users to create, edit, and share videos quickly, making it suitable for various applications like training and marketing.
