Job Description
As a Senior Data Engineer (f/m/d)*, you will build data pipelines and models that power customer-facing data products. As one of the founding members of the data team, your work will have a pivotal impact in shaping data driven culture in the organization. You will collaborate with Data Platform, Analytics and Product teams to work effectively with data by building Parloa’s data warehouse from scratch. The data models and data pipelines you build will help to transform the entire customer service industry leveraging data and AI.
Our Tech stack (Data): Microsoft Azure, Python, Databricks, Kafka, Kubernetes, Docker, Terraform, Preset, MongoDB, Redis (more technologies to be added as we build our data platform, like e.g. Airflow)
Recruiter video call → Hiring Manager Interview → Technical Interviews (Live Coding + Systems Design) → Meeting the team
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Parloa is a Conversational AI platform for AI technology in customer dialogue and is the ideal answer to increased customer expectations for service quality on more and more channels. Large companies such as ERGO, Decathlon, Swisslife, and the German Red Cross automate their most important communication channels with Parloa. This allows customer concerns, primarily on the phone, to be identified within seconds and repetitive tasks to be automated. Instead of generating data silos, their customers optimize several service channels simultaneously thanks to unified training data.
