Job Description
What you will be doing:
Triages issues between different areas of the organization.
Manages ServiceNow Tasks.
Assists in the automation of web application deployments.
Understands and adheres to escalation paths so that issues are resolved in conjunction with outlined SLAs
Manages production infrastructure.
Provide support as SME to groups outside the IT organization.
What you will likely bring:
Ability to work on problems of moderate scope.
Ability to troubleshoot and maintain various software applications.
Ability to work as a team to accomplish departmental goals.
Technical expertise.
Decision-making skills.
Advance knowledge of SQL.
Experience with Microsoft Azure, AWS, AKS & similar technologies preferred.
Experience with Microsoft Active Directory preferred.
What will set you apart:
3+ years applicable experience and demonstrated success/knowledge.
High school diploma.
Bachelor’s degree preferred.
#LI-VV1 #HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility:Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Vidya Vardhni
Epicor Software delivers business software solutions to the manufacturing, distribution, retail, hospitality, and services industries that provide integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), human capital management (HCM), and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability.
