The GTM Engineer will focus on several key areas to enhance our customer experience and drive business growth. Below is a detailed breakdown of the responsibilities, including specific examples of projects they might undertake:

Optimize Internal Customer Support:

Analyze current customer support workflows to identify inefficiencies and areas for automation. For instance, investigate why Allium is not responding to customers fast enough and propose solutions.Implement AI-powered chatbots or other technologies to handle routine customer queries about common issues like data access or platform usage, aiming to reduce response times.Develop alert systems to ensure prompt responses to critical customer issues related to our blockchain data platform, such as setting up notifications for high-priority tickets.

Examples of projects:

Implementing a machine learning model to predict ticket priorities, ensuring urgent issues...