Customer Solutions Engineer
As a Customer Solutions Engineer at Anomalo, you will be responsible for helping customers configure and integrate our data quality platform for their business. You will lead architecture discussions, conduct implementation & configuration sessions, and coordinate with engineering resources to drive best practices across our customer deployments. You will combine your technical aptitude, exceptional communication skills, and creative problem-solving to assist customers. You will work cross-functionally across Anomalo to troubleshoot support issues, provide solutions, and build scalable internal processes.
If you consider yourself a versatile problem-solver who can quickly adapt, take ownership, become an expert and do what is needed for our customers, you will be a perfect fit for this role!
What you’ll do as a Customer Solutions Engineer at Anomalo:
- Manage any post-sales activities related to the implementation, configuration, and ongoing support of customer environments in either SaaS or in-VPC environments.
- Collaborate across Anomalo teams to ensure a seamless transition from pre-sales to post-sales to provide the best end-to-end customer onboarding experience.
- Conduct architecture & implementation best practices training sessions with customers.
- Provide customers with best practices for integrations, along with documentation to enable self service.
- Own and resolve support cases through effective troubleshooting, gathering appropriate data, and consulting with internal teams.
- Partner with engineering and application teams in the development of new products or enhancements.
- Build support tooling and scale internal processes to enhance Anomalo’s products and services.
- This is not a traditional help desk or ticket-based support role. Instead, you will work proactively with customers to ensu...
