Job Requisition ID #

About the Growth Experience Technology Machine Learning Team (GET-ML)

The GET-ML Team is responsible for delivering Machine Learning Features that transform the customer experience for Sales, Marketing, and Customer Success functions at Autodesk.

We aim to help our customers, through conversation, personalization, and other intelligent features on our platform. Our team members work extensively with stakeholders across the company, in a role with significant technology leadership and opportunity for impact. We work in a supportive and collaborative way, applying the latest technology and rigorous analysis to solve complex customer problems using Machine Learning. 

Our 2025 focus is on the Autodesk Commerce & Support  Assistant, an LLM-driven, Universal Chatbot intended to provide generative answers to a wide range of our customers’ inquiries. This system is in production and already driving rich customer conversations and better outcomes. Other examples of our work include models for routing customer queries to AI agents, and measuring the impact of automation on customer forums.

Position Overview

As a Principal ML Engineer on the team, you will be responsible for the design, analysis, and delivery of data-driven solutions to significant business challenges. Principal MLEs operate at a programmatic scale, taking responsibility for significant technical solutions and coordinating delivery with multiple stakeholder teams. As the role develops, Principal MLEs have the opportunity to become the key technical experts for...