About the role

Chime is building a world-class member support organization, and we believe member support should be built around 3 guiding principles:

1. Frictionless product: Use member insights to mitigate member issues with a simple,  transparent product
2. Self-service: Provide self-service and automated capabilities to help members quickly resolve issues while creating a community for members to support each other
3. Excellent support: When members do have to contact us, provide them with excellent service.

As a Content and Learning Program Manager, you’ll play a critical role in how work flows through our team. You’ll own the systems and processes that enable effective work intake, capacity planning, and prioritization, ensuring the right work gets done at the right time. By managing and optimizing our productivity tools, you’ll empower content creators and instructional designers to focus on high-impact work and help stakeholders navigate the support request lifecycle with clarity and ease. You’ll collaborate across teams to bring visibility to workloads, improve cross-functional planning, and drive scalable systems that increase our overall efficiency and impact.

This is a high-impact, high-visibility position that interacts with a broad group of internal and external stakeholders. A successful candidate is able to manage multiple projects and meet tight deadlines while maintaining close attention to detail. 

The base salary offered for this role and level of experience will begin at $103,680 and up to $144,000. Full-time employees are also eligible for a bon...