Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

What your team does:

The Analyst, AI Operations sits within our Customer Support organization.  Customer Support and its Workforce Management & Analytics team play a significant role in the overall success of the Customer Success organization, ensuring that our people, tools, and processes are aligned to meet the needs of our customers.  The team is driving the business's adoption of AI and this role is directly responsible for operationalizing AI to deliver an exceptional customer experience.

You will manage and refine the performance of our AI tools in real time, and work cross functionally to engage key stakeholders to drive AI adoption across the organization.

This role is ideal for...