Infrastructure Engineering

As an Infrastructure Engineer with Convera, c looking for motivated and experienced Voice Engineers and professional who are eager to expand their expertise into the dynamic world of Amazon Connect—a cutting-edge, cloud-based contact center solution that offers complete customization with scalable cloud technology. If you're looking to advance your career in software development, AWS, or AI, this is the perfect opportunity to upskill and work on innovative solutions.

You will be responsible for:

As a Voice Engineer, you will:

• Implement and optimize Amazon Connect cloud-based contact center solutions, including call and queue flows, agent experience, call recording, metrics analysis, Contact Lens, and CTR data insights.
• Act as a consultative technology expert, guiding the planning, design, implementation, and maintenance of Amazon Connect architecture.
• Develop...