DIRECTV is seeking an AIOps Lead (Principal, IT Software Engineer 2) who will play a crucial role in driving the adoption and execution of Artificial Intelligence for IT Operations (AIOps) practices across the organization. This individual will be responsible for leading observability standards, AIOps initiatives, automation-first strategies, leveraging AI and machine learning technologies to optimize IT operations, detecting anomalies, improving system performance, and automating incident and problem management processes.

The ideal candidate will have a strong background in IT operations, SRE, a deep understanding of observability platforms and AIOps and tools, DevOps, software development and the ability to lead cross-functional teams to drive innovation in the realm of IT operations automation and monitoring.

Here’s what you’ll do:

Team Leadership and Guidance:

• Lead projects from a team of 3-4 NPW engineers dedicated to stability and observability improvements and operation efficiency.
• Technical lead for a team to design and develop end-to-end solutions, managing dependencies and cross-team impacts.
• Provide hands-on guidance and support to team members (50% hands-on, 50% managerial).
• Lead a team of AIOps engineers and specialists, ensuring their development, coaching, and alignment with organizational goals.
• Develop and report on team performance KPIs.
• Foster a culture of continuous learning, DevOPS excellence through regular technical sessions and internal workshops.
• Active participant in the development community (Business Unit) to promote best practices through educating their peers.
• Manage risk and request help from leadership, when necessary, to meet commitments or change directions.

Observability, AIOPS Strategy and Execution:

• Define and implement an Observability, AIOPS strategy aligned with business objectives and an autonomous IT ...