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The Senior Director, Customer Success at Equifax Workforce Solutions is a leadership role focused on leading the Customer Success Function and directing a high-performing team of Customer Success Managers (CSMs) in the Public Safety vertical.  This role is based in our Louisville, KY office.  This is a hybrid role that has the flexibility to work remote on Monday and Friday + 2 weeks a year from anywhere, this is not a remote role.

This leader is accountable for ensuring the successful implementation of complex solutions and projects for clients. They empower their team to translate client needs into real solutions by effectively leveraging Equifax resources and personnel. This individual will lead the Customer Success team with a focus on clear customer communication, influence across a matrixed organization, and collaborative exercises with functional leaders to create mea...