Summary

The Head of Services AI will lead the AI-driven transformation of our 900-person Professional Services (PS) organization.

Job Description

Head of Services AI

This senior leader is responsible for defining and executing a strategy to embed Artificial Intelligence across service delivery, with the goal of dramatically improving efficiency, quality, and speed. The mandate is to achieve a 50–80% reduction in implementation time and effort within 24 months by leveraging AI tools, automation, and innovative practices. As the Head of AI, this role will oversee a small technical team dedicated to AI tooling and model tuning, while collaborating closely with Services delivery, engineering, and consulting teams to ensure AI adoption translates into real business results. This is a highly visible role that requires a blend of strategic vision, hands-on technical know-how, team leadership, and a strong focus on business outcomes.

Core Responsibilities

• AI Strategy & Roadmap:Develop and drive the overall strategy for integrating AI into Professional Services workflows from two standpoints: external services delivery and internal services operations. Identify high-impact areas in the implementation lifecycle (e.g. solution configuration, coding, testing, data migration, knowledge transfer) where AI and machine learning can streamline workflows, reduce costs, and improve quality. Likewise identify high-impact areas in the PS end-to-end business lifecycle (e.g. pipeline generation, solutioning, selling, contracting, staffing, billing, enabling staff, etc.) where AI and machine learning can streamline workflows, reduce costs, and improve quality. 

• AI Tooling & Model Integration:Select and implement the right AI tools and platforms (such as generative AI, machine learning models, NLP/NLG systems, and RPA) to automate or accelerate key services tasks. Oversee the fine-tuning of models to the P&C insurance domain and our product specifics, ensuring AI outputs are accurate and relevant. Evaluate build vs. buy for AI solutions and manage vendor relationships where applicable.

• Implementation of AI Solutions:Lead pilots and full-scale rollouts of AI-enabled processes. Work with delivery teams to embed AI tools into their day-to-day activities, such as using AI for project planning, risk identification, and knowledge management. Ensure that new AI so...