About the AI Clinical Product Specialist at Headspace:

We are looking for an AI Clinical Product Specialist to help shape the future of AI-driven mental health support at Headspace. This role will focus on ensuring that our conversational AI experiences are clinically effective, engaging, and safe, using best-in-class prompt engineering, reinforcement learning, and human-in-the-loop methodologies.

As an integral member of the team developing our AI products, you will collaborate with clinicians, product managers, designers, data scientists, and engineers to define and implement clinical best practices and safeguards to uphold the quality and efficacy of our products and services.

What you will do:

Conversational Prompt Engineering:

• Drive conversational prompt engineering to enhance member experiences while ensuring clinical safety and efficacy.
• Partner with product development teams to develop AI interactions that align with evidence-based care practices.
• Continuously identify thematic areas for conversational improvement.
• Refine prompts and develop other strategies to prioritize and address these thematic areas based on user feedback, engagement data, and clinical guidelines.

Clinical AI Governance & Safeguards:

• Define and implement clinical best practices for our AI-driven experiences (AI Companion, Coach, and other conversational products).
• Work closely with cross-functional partners (AI/ML, Product, Design, Clinical) to develop risk mitigation strategies for AI-powered interactions.
• Establish guidelines for ethical AI use in mental health, ensuring compliance with clinical and r...