Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Our Customer Service organization works to ensure nothing gets between our members and their favorite shows, movies and games. Data science plays a key role in guiding the CS team to deliver top-notch customer experiences that are aligned with Netflix's business strategy and executed with high operational excellence.

In this role, you will:

• Lead the evolution of CS metrics, identifying “north star” metrics and the ways CS teams can drive them

• Think critically about the business problem at hand and deploy the appropriate measurement technique 

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