The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As a Senior AI Assistant Product Designer, you’ll deliver superior conversational product experiences to achieve business objectives and successful client outcomes. You’ll apply UX, UI, and conversation principles and methodologies to enhance conversational product design through user research and testing. You’ll also assist with defining best practices for the design discipline as well as mentoring peers.

About the Role

• Design conversational product experiences for chatbots, IVA/IVR, SMS, and voice assistants
• Collaborate with teams to create user-centered conversational product designs, requirements, workflows and strategies
• Create conversational experiences and interfaces for product prototypes in keeping with industry standards and best practices
• Conduct user research, including planning, prioritization, feedback collection and action plan creation
• Translate user needs and business requirements into compelling experiences
• Create user journeys, user flows, wireframes and interacti...