Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a Senior Staff Engineer with a strong background in operations, reliability, and DevOps strategy to lead the implementation of our internal DevOps practice within product engineering. This is not a traditional Site Reliability Engineering (SRE) role. Instead, it is a strategic, cross-functional leadership position focused on transforming how engineering teams think about and implement reliability, observability, automation, and continuous improvement.

As part of our product engineering organization, you will work closely with existing Operations, SRE, and Platform teams to introduce modern DevOps methodologies and tooling. You will build infrastructure relevant for product engineering and a culture to support scalable, reliable, and efficient software delivery.

This role is critical to building a fu...