Are you ready to lead the transformation of customer engagement?

Do you have a passion for shaping the future of digital support experiences?

Join Our Customer Voice and Digital Engagement Team

We drive Akamai's mission to provide valuable customer insights that fuel growth. Our team transforms customer engagement with Akamai by reducing friction, increasing retention, and enhancing support experiences.

Partner with the best

As the Principal BSA, you'll lead the transformation of our customer-facing community into a digital platform. You will collaborate with cross-functional teams to develop strategies that enhance the customer journey. Our culture of collaboration and data-driven insights will empower you to drive success across Akamai's global services.

As a Business Systems Analyst Principal, you will be responsible for:

• Defining and executing the strategic vision to evolve our customer community into a digital engagement platform.
• Collaborating with Knowledge Base, Customer Voice, Project Managers, and Custome...