About OnlineSales.ai  

Built by ex-Amazon ad-tech experts, OnlineSales.ai offers a future-proof Retail Media Operating System - boosting Retailer’s profitability by 7% of Sales! We are an Enterprise B2B SaaS startup, based out of Pune India. With OnlineSales.ai's platform, Retailers activate and delight 10x more Brands by offering an omni-channel media buying experience, advanced targeting, analytics & 2x better ROAS. Tier 1 Retailers and Marketplaces globally are accelerating their Monetization strategy with OnlineSales.ai and are innovating ahead of the market by at least 2 years.

About the Role

We are looking for a skilled and dedicated Product Support Analyst to join our dynamic team and provide enterprise-level assistance to our customers. As a Product Support Analyst, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our products in areas of campaign creation and optimization, wallet management, onboarding, etc. You will diagnose, troubleshoot, and resolve problems in an accurate and timely manner, while also providing technical support and collaborating with cross-...